The number of problematic civil servants and those with low performance increased by 0.84 per cent to 6,133 people last year from 5,344 in 2008, Public Service Director-General Datuk Seri Abu Bakar Abdullah said.
He said the problems included discipline, interpersonal relation, psychology, low performance and chronic health like heart ailment, cancer and diabetes.
“Discipline, health and low performance are the three main major problems,” he said in his speech at the accreditation of the “Rakan Pembimbing Perkhidmatan Awam or AKRAB (Public Service Counselling Associates) at the Putrajaya International Convention Centre here today.
As such, he urged AKRAB to assist the human resource management in overcoming the problems, besides becoming role models for their colleagues by adopting positive values and showing good examples.
“Psychologists opine that workers are more comfortable discussing their problems with their office colleagues that with their superiors.
“Apart from that, they can accept criticisms from office colleagues better than hearing it from their superiors,” he added.
Abu Bakar said the element of ‘buddy system’ should be included in the AKRAB module so that immediate assistance could be made available for civil servants in need of help.
“For example, an AKRAB will immediately contact his buddy for immediate assistance if he finds his other buddy having health or financial problem which can affect his daily work,” he added.
At the function, a total of 1,027 officers were accredited as AKRAB, bringing the total to 3,583 people since its implementation in 2005.
Abu Bakar believed that with the accreditation of more AKRAB members, it could help the human resource management to enhance development of a competitive and high performance human capital.