Malfunctioning Touch N’ Go troubles customers

A woman, who only wants to be known as Yeoh, felt she was cheated of her hard earned money when the Touch ‘N Go kiosk at the LRT Bangsar malfunctioned halfway through a transaction.

“I’ve been using the kiosk to reload my card because it’s convenient and fast. The machine is supposed to be a convenient tool for users, but what happened now is that the machine took my RM10, without topping up my previous balance. It feels like daylight robbery to me,” she bemoaned.

Yeoh has since lodged a complaint via the Touch ‘N Go customer service line.

An assistant at the station said that Yeoh is not the first person facing the problem, whereby the customers’ money is being “eaten” by the machine.

“We have been getting a lot of complaints from the customers about this. And every time it happens, we will recommend them to call the customer service line stated behind the card and get a refund from the centre,” the assistant remarked.

The question is, why no actions are taken against the seemingly faulty machine?

When contacted earlier for comment, Mr Azmi Jafar from the Touch ‘N Go customer service said that there could be a number of reasons that triggered the failure of the Automated Service Kiosk (ASK). However, the team were unable to confirm the exact cause of the problem due to limited information provided by the person who made the complaint.

Azmi also advised customers to contact the Touch ‘N Go careline at 03 – 7628 5115 or email [email protected] for immediate assistance.