An average of 473 calls a day were made by road users to PlusRonda for emergency services along the North-South
Expressway last year.
Plus Expressway Berhad Managing Director, Datuk Noorizah Abdul Hamid said there was also a total of 46 compliments and 52 complaints received by PlusRonda from January last year until this May.
“Plus found out that complaints by highway users were on limited services, such as inability to tow, late attendance, attitude and politeness of the PlusRonda workers.
“The compliments that we received from users include the fast response for services, the pleasant and friendly feedback from us and some of them also said the workers are very dedicated and professional,” she told a media briefing on
1Malaysia PlusRonda, today.
Noorizah said the PlusRonda team, also known as 1Malaysia PlusRonda, was set up to provide assistance to highway users and general traffic management in ensuring the safety, comfort and convenience of highway users.
She said Plus had 358 staff members to patrol the highway 24 hours a day where about 1.1 million vehicles used it daily.
“The team’s scope of work includes providing 24-hour vehicle breakdown and accident service, towing service to nearest safe place and assisting authorities during emergency,” she added.
Noorizah said with emphasis on safety and security, PlusRonda vehicles were equipped with emergency and safety accessories, adding that they had 126 vehicles which consisted of four wheel drives (97), tow trucks (16) and motorcycles (13).
“All PlusRonda vehicles are equipped with the Global Positioning System (GPS), mobile phone and other safety items,” she added.
To further improve its services, Plus will distribute the PlusRonda service questionnaire to highway road users starting today.
The public can contact Plus Line at 1800 88 0000 for details or visit Plus website in www.plus.com.my for any feedback.