“I’m satisfied with the services provided, especially at just RM20 a month.
“If I make a complaint, they come and investigate within 48 hours. The longest they will take to finish the repair work is two weeks,” says Kaza Harun, a resident at Block B of the Selangor Development Corporation (PKNS) Flats in Petaling Jaya.
He is referring to the response team, a team formed by PKNS to handle the problems and complaints of residents in PKNS-built flats.
Kaza, in his 50s, has stayed at the ground floor of his four-storey flat since 1976. The flat is located not far from the Tabung Haji building in Kelana Jaya.
“I have a medium-sized family and we have been residing in this area for nearly 35 years. This flat is built on a leasehold land of 99 years.
“I’m happy with the quick response from the response team, but I wish their services could be improved, especially where the rubbish dump is concerned,” Kaza said.
No additional fee is imposed on residents for the team’s services. Repair work usually takes place a few days after receiving complaints from residents.
Maintenance
Siti Rokiah, who bought a unit at the top level of the flat for RM59,000 in 1985, said that the response team had also been quick to react to a complaint about a leaking roof from a resident.
Furthermore, she added that workers also came to clean her home twice a week. “In spite of that, I also clean the place regularly myself. The cleanliness of the place is also my responsibility since I live here,” she told
reporters.
New Response Team
Formed in 2010, the response team started operating in the zones of Petaling Jaya, Shah Alam, Kota Damansara, Bandar Sultan Suleiman and Bangi.
The team focuses mainly on low-cost housing areas. Ever since it started operations, it has received an average of 120 to 150 complaints a month about the buildings that it maintains.
PKNS also maintains public cleanliness in its flats, in addition to handling issues of management, administration and maintenance.
The services, however, are terminated when a Joint Management Body is formed in the area concerned.
Complainants call the number 1-300-88-PKNS (7567) to report civil and electrical problems.
Proactive
The response team has five vans to cover the five zones under the PKNS administration.
According to a report, PKNS said that two workers are assigned to each complaint.
The trained workers are given appropriate equipment and effective communication tools to promptly report and get results after attending to complaints.
“We have an assistant engineer that supervises the response team. Besides that, we also have two civil engineers and three electrical technicians to diagnose and solve the complaints,” explained PKNS officer Zaidi Nasran.
The report covers the period between December 2010 and February 2011.
Complaints
The report also said that the maximum number of complaints were received from the Shah Alam area.
Kuala Lumpur reported the least number of complaints in comparison with six other areas served by the response team.
This is also partly because some 10,000 units of the flats and apartments from PKNS have already formed their own Joint Management Body.
The creation of the response team is part of the Corporate Social Responsibility of PKNS. PKNS has been developing housing areas and residences since 1964 in various areas, such as Ampang, Petaling Jaya, Shah Alam, Bangi and Kelana Jaya.
It has built over 45,000 flats and apartment buildings.
– Bernama
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