Thomas TanDomino’s Pizza Malaysia has launched its contactless delivery service with immediate effect in response to the evolving Covid-19 situation and the recent Restriction of Movement Order (RMO) imposed by the Government.
The ‘Zero Contact Maximum Care’ delivery is part of a new hygiene measure to mitigate the risk of being infected by ensuring there is no contact when the food is delivered.
As an integral part of this initiative, the company will only accept cashless payment method to minimize contact. As such, it will only be accepting orders made through their mobile app and website www.dominos.com.my.
So what can customers expect? At the point of delivery, the delivery expert will place the order on a designated safe and clean surface and step back to a safe social distance of at least two meters. The customer may then pick up the delivery and check to ensure that everything is in order. Once completed, the rider will politely leave.
Domino’s Pizza Malaysia CEO Shamsul Amree said, “Today, we are taking the lead again by mandating that 100% of our deliveries are executed via our ‘Zero Contact’ delivery service for both our customers and delivery experts. Social distancing is an important and effective way to combat the spread of the COVID-19 virus and we believe that we can further improve our service to our community by doing so and is further evidence of our commitment to the well-being of our customers and employees.
“We have implemented a stricter sanitation and cleanliness procedure which includes the sanitization of our delivery bags after each delivery in addition to our frequent hand cleaning and sanitization before and after every delivery is made.”
He concluded, “In the current circumstances facing our nation, it is a privilege to be considered as providing an essential service to the nation and we are honored to be able to serve food to thousands of households daily. It is a duty that we all take very seriously. So to all Malaysians I say, stay safe and allow us to serve you in the best way possible.”
Domino’s Pizza’s ‘Zero Contact’ delivery and take-away services are available in line with operating hours permitted in respective states. Dine-in services are currently unavailable.
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