Talkdesk: Revolutionizing Malaysian CCaaS

Commerce Access Sdn. Bhd. (CASB) and Digital Paper Sdn. Bhd. (DPSB) have recently announced an exciting collaboration to introduce Talkdesk, a leading Contact Centre as a Service (CCaaS) platform, to Malaysia. This strategic alliance aims to meet the growing demand for cutting-edge contact center solutions that optimize operational efficiency and deliver unparalleled customer satisfaction.

Talkdesk has been consistently recognized as a leader in the Gartner® Magic Quadrant™ for CCaaS for four consecutive years, as well as making its mark on Forbes Cloud 100. The cloud-based platform, powered by advanced AI technology, enables businesses to deliver intuitive user experiences and seamless interactions across multiple communication channels.

By leveraging Talkdesk’s state-of-the-art CCaaS solution, companies can provide exceptional customer experiences without the burden of costly hardware investments and enjoy faster implementation times.

Cutting-Edge Contact Center Solutions

Contact centers have emerged as pivotal players in shaping how companies effectively engage with their clients, and in Malaysia, the contact center applications market is expected to witness a steady Compound Annual Growth Rate (CAGR) of 1.5% from 2016 to 2023, highlighting the significance of these platforms in modern business interactions.

Afidah Kamarudin, Vice President of CASB, expressed her excitement about the partnership, stating, “We are excited to announce our partnership with Talkdesk and DPSB, which enables us to provide a complete solution that combines exceptional services with the latest technology,”

“Talkdesk’s industry-leading CCaaS platform perfectly complements our commitment to creating impactful business growth for our clients. Together, we strive for a partnership built on trust and joint benefit, “ she further added.

Rickie Liew, Managing Director of DPSB, echoed the sentiment, expressing great enthusiasm about the collaboration with CASB, a reputable company. “It enables us to expand our presence in Malaysia and offers more businesses the opportunity to harness the power of our advanced CCaaS platform.”

With a focus on customer experience (55%) and customer satisfaction score (58%), according to Observe AI, contact centers worldwide are investing significantly in contact center software, with more than $24 billion spent and more investments to come.

This alliance aims to provide Malaysian businesses with a comprehensive solution that combines CASB’s expertise in Business Process Outsourcing (BPO) and DPSB’s cloud solutions with Talkdesk’s cutting-edge CCaaS platform, ultimately transforming how businesses handle customer interactions.

For more information about Talkdesk’s CCaaS platform, interested parties can visit the official website at www.casb.com.my or contact Commerce Access Sdn. Bhd. customer service at [email protected] or call 03-7985 5260.