Crockfords Hotel retains Forbes 5-Star luxury status

Crockfords at Resorts World Genting (RWG) has once again cemented its position as a leader in global hospitality by securing a 5-star rating in the 67th Forbes Travel Guide (FTG). This marks the seventh consecutive year the hotel has received this prestigious accolade, reaffirming its reputation as an ultra-luxurious destination that offers a refined, bespoke guest experience. Notably, Crockfords remains the only hotel in Malaysia to attain this distinguished honour in 2025, standing among an elite group of 539 luxury properties worldwide recognized by Forbes.

The significance of this award underscores Crockfords’ commitment to excellence, with FTG’s rigorous evaluation process ensuring that only the best hotels make the cut. The ratings, determined by anonymous inspectors, assess service, quality, and meticulous attention to detail. Achieving a 5-star ranking requires a hotel to score at least 90% across all criteria, making Crockfords’ consistent success an extraordinary feat in the global hospitality landscape.

Resorts World Genting’s Other Star Achievements

Apart from Crockfords’ outstanding achievement, Resorts World Genting’s other properties also shone in the 2025 FTG rankings. Genting Grand retained its Forbes 4-Star Property recognition, while Highlands Hotel continued its tradition of excellence as a Forbes Recommended Property. This marks the eighth consecutive year that these hotels have upheld their esteemed statuses, solidifying Resorts World Genting’s position as a premier luxury destination in Malaysia and beyond.

RWG’s success in the FTG ratings aligns with its broader efforts to redefine luxury and hospitality in the region. The premier resort, nestled in the cool highlands, was also recently awarded the Best ASEAN New Tourism Attraction at the 34th ASEANTA Excellence Awards in Johor Bahru. As Malaysia prepares to assume the ASEAN Chair in 2025, Resorts World Genting is set to attract even more visitors from across the region.

A Sanctuary of Timeless Elegance and Comfort

Crockfords’ appeal lies not only in its world-class service but also in its architectural grandeur and opulent offerings. Designed with inspiration from London’s posh mansions, the hotel exudes sophistication from the moment guests step into its lavishly furnished lobby, which features gold tree fixtures, luxurious marble furnishings, and magnificent art exhibits.

The hotel offers 177 meticulously designed rooms, including three Villas, 19 Signature Suites with three distinct themes, 13 Junior Suites, and 142 Superior Rooms. Each suite boasts a private in-room steam bath and Greek Calacatta marble restroom fixtures, delivering an unparalleled level of comfort. State-of-the-art technology is seamlessly integrated to provide guests with effortless control over their surroundings, ensuring a stay that is both luxurious and convenient.

Unparalleled Personalized Hospitality

Beyond its stunning interiors and modern amenities, what truly sets Crockfords apart is its unwavering dedication to personalized service. The hotel prides itself on offering bespoke experiences tailored to each guest’s preferences. From serving ginger tea to elderly guests for its health benefits to providing children with toys and entertainment options, every aspect of the guest experience is thoughtfully curated.

Spencer Lee, Executive Vice President of Sales, Marketing & Public Relations at RWG, expressed his gratitude for the recognition, stating, “We are honoured to receive a 5-Star rating from the acclaimed Forbes Travel Guide. At Resorts World Genting, we are dedicated to continuously pushing the envelope for greater gold standard achievements in world-class hospitality.”

David Leung Ming Sum, Vice President of Hotel Operations, echoed this sentiment, emphasizing the hotel’s commitment to excellence: “This latest distinction from Forbes Travel Guide is a validation of our relentless passion for delivering exceptional stays. Crockfords as a Forbes Travel Guide 5-Star property is a destination unto itself. As an iconic symbol of luxury and thoughtful service from the heart, we take pride in ensuring that every visit is extraordinary and memorable.”

With this continued recognition, Crockfords at Resorts World Genting remains a beacon of unparalleled luxury in Malaysia, setting the benchmark for world-class hospitality in the region.