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The MRT Putrajaya line is currently experiencing network interference on its computer system, which has caused disruptions to the Touch ‘n Go (TnG) transaction system. Commuters will not be able to top up their TnG credit at all MRT Putrajaya line stations for now.
Thanks to tweeter @hanapimana, who asked RapidKL about the cause of the MRT networking system disruption, we now know what went wrong.
Ransomware Attack
According to amanz.my, the disruption is caused by a ransomware attack, which is a type of malware that encrypts data and demands a ransom payment in order to decrypt it. The relevant parties are aware of the issue and are working to restore the system as soon as possible.
“The problem with the network disruption is caused by a ransomware issue, and the relevant parties are aware of this issue. We are making efforts to ensure that the system is back up and running as soon as possible,” RapidKL responded in a now-deleted tweet.
Impact on commuters
The disruption to the TnG transaction system has caused inconvenience for commuters who rely on the MRT Putrajaya line to get to work or school. Commuters are advised to top up their TnG cards at the Kajang route or other designated locations.
The investigation into the ransomware attack is ongoing. It is not yet known who is responsible for the attack or what other data may have been encrypted.
The MRT Putrajaya line is an important public transportation system that serves thousands of commuters every day. The disruption to the TnG transaction system is a major inconvenience, but it is important to remember that the safety and security of the system is the top priority.
MRT Putrajaya Line
The MRT Putrajaya Line is the second MRT line in the Klang Valley. It was officially launched on March 16 this year by prime minister Datuk Seri Anwar Ibrahim.
There are 36 stops along the 57.7-kilometre line which begins in Kwasa Damansara, a brand-new township close to Kota Damansara and Sungai Buloh that has been operating as a part of the MRT Kajang Line since December 2016. It concludes at Putrajaya Sentral, the nation’s administrative centre.
There are ten interchange stations connecting it to every railway line currently operating, from the Monorail to the ERL, which significantly improves the rail network in Klang Valley.
