Victimised consumer gets refund

The Tribunal for Consumer Claims ruled in favour of the claimant, Woon Hong Moi, 53, against a tour agency that has failed in carrying out its expected obligation.

Lecturer, Woon Hong Moi, had bought 3 flight tickets to Kota Kinabalu for RM2,003 through the tour agency last October.

She and her family members were scheduled to fly off on February 1, 2011 for a holiday and to celebrate their Chinese New Year there.

On the day they checked in, she was told by the airline counter staff that all of their names were not listed in the passengers list.

As she did not want to disappoint her family members, she reluctantly forked out RM3,709 to purchase 3 new flight tickets from the airline counter staff.

She said, she was furious with the tour agency who has acted irresponsibly.

She added that she has to pay an additional of RM615 for the excess baggage levy too on top of the 3 flight tickets.

The President of the Tribunal of Consumer Claims ordered the tour agency to refund RM3,709 to the claimant within 14 days.

The Tribunal for Consumer Claims is an independent body established under Section 85, Part XII of the Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade, Co-operatives and Consumerism.

The primary objective of establishing the Tribunal is to provide an alternative forum for consumers to file claims in a simple, inexpensive and speedy manner.

The Tribunal for Consumer Claims in Johor Bahru is located at :

Tribunal Tuntutan Pengguna Malaysia,
Aras 17B, Menara Ansar,
Jalan Trus,
80000 Johor Bahru,

TEL: 07-227 1755 / 227 1766
FAX: 07-227 1799
Email : [email protected]