Domino’s Malaysia launches “Pandu Ambil” take-away service

Domino’s Pizza Malaysia to serve customers by introducing a New Take-Away service. Known as the delivery experts, Domino’s Malaysia stepped up its game with the launching of its all-new and hassle free “Pandu Ambil” take-away service. Customers can expect seamless and convenient experience with a few simple steps and a drive by to the nearest store.

Customers who opt for the Pandu Ambil services may place their order and payment on www.dominos.com.my or via the Domino’s Pizza mobile application. There is no queuing involved at the store to place the orders and transactions can be completed within minutes. Once the order is placed, customers will be required to submit their vehicle details online for store members to identify customers upon their arrival. 

Customers then make their way to the store and head towards a designated spot, right in front of the store entrance, to receive their order. A store member will come up to the vehicle and pass the order to the customer at their car window, creating an absolute seamless and convenient experience. No time is lost looking for parking.

This service reaffirms customer’s confidence in enjoying their products and services. During this critical period, Domino’s continues to place great emphasis in adhering to strict safety protocols especially when handling dutiful operations, ensuring all employees and customers maintain safe practices. 

Chief Executive Officer of Domino’s Pizza Malaysia, Shamsul Amree said, “In line with our brand promise of ‘It’s All About You’, Domino’s strongly believes in a continuous digital transformation journey as we leverage on technology for greater efficiency and superior service standards. Various back-end programming, upgrades and linkages were undertaken to ensure a smooth roll-out of this latest service. Pandu Ambil truly demonstrates a perfect balance of tech prowess while upholding our quality of service.”

Linda Hassan, Group Chief Marketing Officer of Domino’s Pizza Malaysia and Singapore said, “There is an accelerated need to provide new and innovative services to reflect current and future needs. The introduction of Pandu Ambil is a milestone for us as we set the precedence for such a service to be made available all over the country.”

Pizza lovers can now enjoy the Pandu Ambil services at Domino’s stores nationwide, except Domino’s Pizza Dang Wangi, The Weld, Dato Keramat and Sri Hartamas. For a limited time only, customers who opt to Pandu Ambil can have the chance to enjoy the Buy 1 Free 2 Pandu Ambil deal, where customers will be entitled to Free one regular pizza, Free one choice of bread side and an additional Free 1.5 litre bottle of Tropicana Twister worth RM13.50, allowing them to save a total of RM54.90.

To encourage hygienic practices and social distancing within the premises, Domino’s Pandu Ambil encourages a 100% contactless and cashless payment services. Customers who do not have a credit or debit card may also opt to other payment methods available through other cashless options such as GrabPay and other online banking options. 

The Pandu Ambil service is a culmination of Domino’s various contactless services in recent months with the mandatory 100% zero contact delivery service as well as the Potong-Q take-away service at its stores.