Adyen simplifies payments for Frasers Hospitality

Global payments platform Adyen has announced a partnership with Frasers Hospitality, a leading operator of serviced apartments, to power seamless and secure payments across properties in Singapore, Malaysia, Australia, and Europe.

Renowned for its award-winning service excellence, Frasers Hospitality recognises the importance of continuous innovation in ensuring memorable stays for its guests.

In 2021, the brand introduced seamless guest experiences on its website, during check-in, and in food and beverage (F&B) services, all powered by Adyen’s comprehensive single-platform solution.

Frictionless experiences with Adyen

Prioritising guest convenience, Frasers Hospitality implemented Adyen’s single platform solution in 2021, enabling contactless check-in/out processes and integrated F&B payments.

This reduces reception queues and allows guests to spend more time enjoying their stays. Moreover, guests can choose their preferred payment methods, including major credit cards and popular local options like Alipay, WeChat Pay, UnionPay, and GrabPay.

“Our guests view our serviced apartments as their home away from home,” said Mark Chan, Chief Operating Officer of Frasers Hospitality.

“Adyen’s innovative solutions not only deliver a seamless journey for our guests but also simplify back-of-house reconciliation for our teams.”

Operational efficiency and data-driven insights

Adyen’s platform streamlines Frasers Hospitality’s operations, simplifying reconciliation across diverse properties.

Additionally, integration with third-party providers allows matching payment data to occupancy data, enabling informed adjustments to meet demand trends.

“Running a property is complex,” said Soon Yean Lee, Country Manager, Malaysia, Adyen.

“With Adyen’s single platform, we are pleased to support Frasers Hospitality in reducing complexity and gaining valuable data insights.”

Adyen further optimises Frasers Hospitality’s operations by eliminating manual night audits. Transactions are automatically recorded, eliminating the need for manual data entry and saving staff valuable time.

This partnership demonstrates Adyen’s commitment to empowering hospitality leaders like Frasers Hospitality with seamless payment solutions and operational efficiency tools, ultimately enhancing guest experiences.