Mount Lewotobi eruption halts AirAsia Labuan Bajo flights

The recent eruption of Mount Lewotobi has disrupted AirAsia flights to and from Labuan Bajo, East Nusa Tenggara, affecting routes from Jakarta, Bali, and Kuala Lumpur.

Due to the volcanic ash, AirAsia has postponed and cancelled flights scheduled for the week of November 4, 2024. The airline cites passenger safety as the driving force behind these changes.

AirAsia safety measures and flight cancellations

In light of the eruption, AirAsia has made safety a top priority, cancelling or postponing key flights to Labuan Bajo. The affected flights include:

• Jakarta-Labuan Bajo (QZ 860) and Labuan Bajo-Jakarta (QZ 861)
• Bali-Labuan Bajo (QZ 646 & QZ 642) and Labuan Bajo-Bali (QZ 647 & QZ 643)
• Kuala Lumpur-Labuan Bajo (AK 336) and Labuan Bajo-Kuala Lumpur (AK 337)

Corporate Communications Manager Ageng Wibowo Leksono stated, “AirAsia understands the inconvenience these cancellations cause.

This decision is made to ensure the safety of passengers and crew.” The decision aligns with official notices from the aviation authorities (NOTAM No: A3548/24 and A3554/24) that advise caution in the area.

AirAsia’s response and passenger support options

AirAsia is closely monitoring the situation around Mount Lewotobi, conducting continuous safety evaluations in coordination with relevant authorities.

Leksono noted that the airline is actively developing contingency plans should the eruption affect flights beyond the initial week of cancellations.

To assist affected passengers, AirAsia offers flexible options:

• Flight Rescheduling: Passengers can rebook flights within 30 days of the original date without additional charges.
• Credit Points: Passengers can opt for AirAsia Credit Points to use on future bookings.
• Full Refund: Passengers may request a full refund in their original payment method.

Passengers can access these options through the AirAsia MOVE app or by contacting customer support via the AirAsia website.

“Indonesia AirAsia continues to maintain the highest safety standards in all operations and appreciates passengers’ trust in our service,” Leksono added.

AirAsia has assured passengers that they will continue to provide regular updates on flight schedules and safety conditions in Labuan Bajo.

The airline advises travellers to monitor the AirAsia MOVE app for real-time notifications regarding flight changes.