ERL partners with SITA for KL City Air Terminal upgrades

Express Rail Link (ERL) has announced a significant development in its service offerings through a partnership with aviation technology provider SITA. The collaboration involves the installation of SITA Check-in Kiosks and SITA Self Bag Drop services at the KL City Air Terminal in KL Sentral.

This upgrade aims to streamline passenger processes and reduce the hassle of checking in at the airport. The new facilities are scheduled to be installed and operational by the second quarter of 2024.

SITA Flex, a robust next-generation platform, will support the hardware, ensuring smooth and efficient passenger processing both on and off the airport. The introduction of self-check-in and self-bag drop services signifies a major step towards enhancing passenger experience and modernizing the check-in process at ERL.

ERL provides enhanced passenger experience

The collaboration between ERL and SITA heralds a new era in airline check-in and passenger convenience. The introduction of self-check-in and self-bag drop (SBD) kiosks is expected to significantly expedite the check-in process, allowing passengers to tag and drop off their bags in under 30 seconds. This convenience mirrors the SBD kiosks already in operation at KL International Airport Terminal 2 since March 2018.

ERL’s CEO, Noormah Mohd Noor, highlighted the potential benefits of this partnership for both airlines and passengers. The self-check-in and self-bag drop facilities promise to enhance cost-efficiency for airlines while providing added convenience to passengers.

These kiosks, identical to those at KL International Airport, will enable any airline currently offering kiosk check-in at the airport to seamlessly extend this service to KL Sentral.

Noormah expressed ERL’s commitment to providing passengers with a seamless and efficient travel experience. The in-town check-in facility was recently reopened in September, with Malaysia Airlines being the first to restart check-in services, followed by another Malaysia-based airline later in the same month. As air travel continues its recovery, ERL is dedicated to enhancing the passenger journey.

Future of intermodal travel

The collaboration between ERL and SITA represents a significant step towards the future of intermodal travel, where passengers can seamlessly transition between air and rail services. This partnership is poised to reduce the hassles associated with travel and improve the overall travel experience for passengers.

SITA’s President, Asia Pacific, Sumesh Patel, emphasised the importance of connecting various modes of transportation in the travel industry. He highlighted the need for common and shared approaches to address similar challenges faced across the travel sector, including air travel, railways, cruises, and events.

This partnership between ERL and SITA is a demonstration of how joining the dots between air and rail services can create a more interconnected and convenient travel experience for passengers.

As the travel industry continues to evolve, partnerships like this one play a pivotal role in simplifying the passenger journey, making it more efficient and enjoyable.

ERL’s collaboration with SITA marks a significant step in enhancing passenger convenience and modernizing the check-in process at KL City Air Terminal. With the introduction of self-check-in and self-bag drop services, passengers can look forward to a more streamlined and hassle-free experience.