Sky i-City assures refunds, works to resume operations soon

Sky i-City has reaffirmed its commitment to the Visit Selangor 2025 and Visit Malaysia 2026 campaigns, despite facing temporary closure following a viral incident involving its glass water slide. The management has assured guests that those who purchased tickets can opt for either an exchange to other i-City attractions or request a full refund.

A spokesperson for Sky i-City stated, “The Sky i-City ride is currently closed, but the management is working hard to resume operations as soon as possible.” The statement also reiterated that the park remains dedicated to promoting Selangor as a premier tourism destination.

Viral Incident Raises Safety Concerns

The theme park came under public scrutiny after a 13-second video surfaced on social media, showing a float from the 60-meter-high and 600-meter-long glass water slide detaching and striking a female visitor. Shah Alam district police chief Assistant Commissioner Mohd Iqbal Ibrahim confirmed that authorities received a report on the incident early Friday morning.

“A float suddenly fell from its hanger and hit the side of her body,” he told reporters. The victim, a woman in her 20s, suffered minor injuries and underwent medical examination. While she did not sustain severe harm, the incident has sparked public concern over the safety of attractions at Sky i-City.

Theme Park Fined for Operating Without Written Approvals

Authorities have since confirmed that the Shah Alam City Council (MBSA) had previously fined the theme park on November 14, 2024, for constructing the attraction without obtaining the necessary written approval.

Assistant Commissioner Mohd Iqbal further disclosed that the case is being investigated under Section 6 of the Selangor Entertainment and Places of Entertainment Enactment 1995, which governs the operation of entertainment venues without a valid license. If found guilty, the theme park management could face a fine of up to RM25,000 or imprisonment for up to three years.

In addition, authorities are examining the possibility of recklessly causing injury, an offence that could result in up to six months of imprisonment or a fine of up to RM1,000.

Despite the park’s assurance that it is working towards resuming operations swiftly, no specific reopening date has been provided.