Mobile prepaid reloads to be taxed starting 15 September

Mobile prepaid reloads to be taxed starting 15 September

Purchases of prepaid reloads and prepaid starter/SIM packs for all telcos will be charged a six per cent service tax, effective Sept 15. With the six per cent service tax on prepaid services, a customer who purchases a RM10 prepaid reload will need to pay RM10.60, with the 60 sen being the service tax

Purchases of prepaid reloads and prepaid starter/SIM packs for all telcos will be charged a six per cent service tax, effective Sept 15.

Prepaid customers would be informed via SMS beginning noon today of this service tax, the Malaysian telco industry said in a joint statement today.

Learn. Publish. Earn.

Got a story like this in you?

Learn to write factual stories with AI, get published on cj.my, and earn RM80–RM100 per story.

See Training Dates

From RM350 · Starting October 2026 · Penang / KL / JB

Customers can also refer to the respective telcos’ websites for details or contact the customer service centres if they have further queries.

The telcos said the service tax is a consumption tax and chargeable to the customer, as provided for in the service tax laws.

The Service Tax Act 1975 requires telecommunication companies to levy service tax at the prevailing rate on telecommunication services, including mobile prepaid services.

For Malaysian SMEs Feature your business on Citizens Journal Malaysia
Editorial RM500
+ Photos RM1,000
Full Campaign RM2,500
Get featured →

This is similar to the service tax levied on food and beverage purchases from restaurants and hotels.

Whilst service tax on prepaids is not new, the telcos have been absorbing it for mobile prepaid services since the introduction in 1998.

The move taken is to ensure mobile prepaid services remain competitive compared to the postpaid, given the high prepaid rates for calls and SMS at its onset.

With prepaid rates progressively reduced over the years, it is currently offered at very competitive rates.

“With the six per cent service tax on prepaid services, a customer who purchases a RM10 prepaid reload will need to pay RM10.60, with the 60 sen being the service tax,” the statement said.

– Bernama