Courier company ordered to compensate missing parcel


The Tribunal for Consumer Claims was told that a gift parcel courier from Madinah, Saudi Arabia to Pasir Gudang, Johor and was reported missing by a courier service company here on October last year.

The missing gift parcel contained some ‘jubah’ (Muslim attires) and souvenirs valued at RM924.58 were meant as gifts for relatives of Mohd. Izzuddin Selamat, 55, who works as a manager.

Mohd Izzudin was not able to attend the hearing and was represented by a friend, Herman Abdul Halim, 39.

Tribunal Court President, Mohd Nasrim Hj. Mohd. Salleh said that the claimant cannot seek a full compensation for the missing items under the Consumer Protection Act (Amended) 2010 which states that “any complaints recorded on or after February 1, 2011 is entitled to claim for full compensation”.

He then ruled that the claimant will have to accept the amount compensated by the courier service company in accordance with the stipulated service terms and conditions.

The courier service company representative explained that under the service terms and conditions, the company is only liable to compensate RM300 for lost parcel and RM100 for any lost letter.

Tribunal President, Mohd Nasrom then ordered the courier service company to pay RM400 to the claimant.