foodpanda extends insurance coverage for delivery partners

foodpanda Malaysia, a leading food delivery platform, is taking significant steps to celebrate and support its delivery partners.

The company’s newly launched initiative, foodpanda Protect+, aims to provide insurance coverage for accidental protection to riders and their families outside of their working hours.

Developed in partnership with InsurTech firm PolicyStreet, this insurance top-up scheme offers round-the-clock, double protection for delivery partners and their next of kin, ensuring their well-being beyond professional commitments.

Enhanced insurance coverage

The foodpanda Protect+ initiative adds an extra layer of insurance coverage for the delivery partners, amplifying their safety and security. The accidental insurance top-up scheme comes at an affordable cost, starting from only RM3 per month.

This scheme offers 24-hour worldwide coverage against accidents resulting in death, disablement, or hospitalization. Partners can extend this coverage to include their spouses and up to two children in the monthly coverage for RM6 and an add-on of RM1 for each subsequent child. For delivery partners who are single, the insurance top-up plan also extends to cover their parents at the same rate. 

Previously, foodpanda provided free insurance coverage to delivery partners during their shifts. Now, with foodpanda Protect+, the scope of protection extends to their loved ones, even beyond their work hours.

Rider appreciation day and cntinuous improvement

The announcement was made during the Rider Appreciation Day event, held at the foodpanda office in Bangsar South. This event celebrated more than 50 top-performing delivery partners and involved the company’s senior management. The event was a testament to foodpanda’s commitment to appreciating and valuing its delivery partners’ contributions.

In recognition of exceptional performance, six riders were honored during the event, highlighting the company’s appreciation for their dedication and contributions to foodpanda’s mission.

In addition to introducing the insurance initiative, foodpanda engaged with its delivery partners to gather feedback on enhancing their experience while making deliveries. The company aims to build a strong community of trust with its riders, regardless of their hours or tenure.

Continuous updates to the rider app and the introduction of a rewards system are examples of how foodpanda is dedicated to improving the delivery partner experience.

foodpanda’s foodpanda Protect+ initiative underscores its dedication to delivery partners’ well-being. The insurance scheme not only ensures their safety during working hours but extends to protect their families beyond work commitments. This move demonstrates foodpanda’s commitment to being a leader in providing comprehensive care to its riders.