Tune Protect offers goodwill payout to MYAirlines passengers

Tune Protect, in response to the recent suspension of MYAirlines’ operations, is reaching out to affected passengers with a goodwill payout offer.

Passengers who had purchased Tune Protect Travel Insurance for their now-cancelled MYAirlines flights will be eligible for a goodwill payout of up to RM200 per person.

This payout is calculated at 50% of the flight ticket price, with a maximum limit of RM200 per passenger.

Tune Protect commitment to support customer

The suspension of MYAirlines’ operations falls outside the usual coverage of Tune Protect Travel Insurance. However, Tune Protect recognises the difficulties and inconveniences faced by affected passengers and is taking proactive steps to provide some relief.

Jubin Mehta, Chief Executive Officer of Tune Protect Malaysia, expressed the company’s commitment to supporting their customers during this challenging time.

He stated, “We extend this invitation to our Travel Insurance customers who may have been impacted by this unfortunate event to contact us for assistance with the goodwill payout.”

Tune Protect has outlined the terms and conditions for the payout, aimed at assisting MYAirline passengers who have purchased Tune Protect Travel Insurance:

1. The cancelled trip must be insured by Tune Protect Travel Insurance.
2. The Travel Insurance policy must have been purchased prior to 12 October 2023 and has not been cancelled.
3. The commencement date of the policy must be from 12 October 2023 and onwards.
4. This payout applies exclusively to flight tickets acquired with MYAirline as the designated carrier, valid for travel starting from 12 October 2023 and onwards.
5. The payout will amount to 50% of the flight ticket price, nett of any discount, subject to a maximum of RM200 per passenger.

1. Download, complete, and save the PDF editable claim form available on Tune Protect website.
2. Email the following documents to [email protected]:
   • Duly completed claim form
   • Flight itinerary from MYAirline (for trip commencing 12 October 2023 and onwards)
   • Invoice of flight tickets purchased with MYAirline as the designated carrier
3. Once the application is received, it will be reviewed accordingly and upon approval, the payment will be made within 3 working days from the approval date

For any queries or assistance during the claims process, affected passengers can reach out to Tune Protect through its customer service hotline at 1-800-88-5753 or by sending an email to [email protected].

MYAirline suspension and Mavcom assistance

MYAirlines recently announced the suspension of its operations, effective from 12th October 2023. The decision to suspend operations was made due to significant financial pressures, leaving the airline with no alternative but to temporarily halt its services.

In a statement last week, MYAirlines’ Board of Directors expressed deep regret and apologised to passengers, employees, and partners for this unfortunate development. They highlighted that the airline had diligently explored various options to prevent the suspension, but time constraints ultimately left them with no alternative.

Affected passengers are advised not to proceed to the airport and instead seek alternative travel arrangements. MYAirlines has set up a dedicated support channel through [email protected], where their support team will be available to provide assistance and guidance.

In light of MYAirlines’ suspension, the Malaysian Aviation Commission (Mavcom) has stepped in to assist affected customers. Mavcom has established a dedicated hotline and channels to address consumer concerns related to the suspension of MYAirlines’ operations.

Mavcom’s intervention aims to provide additional support and guidance to passengers affected by this unexpected disruption in the aviation industry. Passengers seeking assistance or information can reach out to Mavcom through the established channels.

Affected passengers can contact Mavcom through the following ways: 

• Consumer hotline: +1800-18-6966 (within Malaysia), or +603-7651 2777 (outside Malaysia)
• Email at [email protected]
• FlySmart complaint webform: https://flysmart.my/make-a-complaint/
• FlySmart mobile application that is available for download from the Google Play store for Android users, and the Apple App store for iOS users.