Perodua investigates Bezza breakdown after eight hours

Perodua, the renowned Malaysian automotive manufacturer, is currently investigating a customer complaint involving a Perodua Bezza that reportedly experienced a breakdown a mere eight hours after purchase.

Following the breakdown incident, the customer, Nagakanni Subramaniam, a 31-year-old clerk, has been facing challenges, including paying the monthly loan instalment of RM537 for a car currently stranded at a service centre.

Perodua denies inaction allegations

J.H. Rozman Jaafar, Perodua Sales Chief Operating Officer, reassures the public that the company is actively addressing the customer’s concerns.

“We wish to notify the public that we have been in constant communication with her since October last year. Since then, we have taken several actions to resolve the matter, including offering her a courtesy car, and we have proposed to buy back her car,” stated Rozman in an official statement

.Rozman unequivocally denies any allegations suggesting that Perodua has not taken appropriate action to resolve the issue.

“A thorough investigation is underway regarding the issue, and we will share the details in due time. We apologise for any inconvenience caused and thank you for your understanding,” he added.

Perodua emphasises its commitment to prioritising customer satisfaction.

Ongoing investigation and customer concerns

Following the breakdown incident, the customer, Nagakanni Subramaniam, a 31-year-old clerk, has been facing challenges, including paying the monthly loan instalment of RM537 for a car currently stranded at a service centre.

Nagakanni has applied for a replacement vehicle and is awaiting a decision from Perodua’s headquarters, a process expected to take between two weeks to a month.

Despite the passing of two months, Nagakanni reports not having received any response from Perodua.

Nagakanni’s ordeal began on October 17 last year when she excitedly purchased a Perodua Bezza 1.3 X from Harapan Terang Motor Sdn Bhd, a car dealership in Segamat, Johor.

Little did she know that her joy would be short-lived. At 7:40 pm on the same day, the car’s engine failed to start, leaving her stranded and marking the end of her brief ownership.

The situation took a more perplexing turn when on November 9, Perodua’s Customer Sales Executive, Sufian, revealed that the engine damage was allegedly caused by foreign materials, specifically sugar.

Nagakanni vehemently denied bringing any food or sugar into the car during her short ownership and insisted she did not tamper with the engine.

Seeking resolution, Nagakanni requested a replacement car from Perodua, but her plea was met with a bureaucratic process.

She was told to await an official decision from the company’s headquarters, a wait that stretched from two weeks to a month. Frustrated by the lack of progress, she lodged a police report on December 8 in hopes of finding justice in her case.

Nagakanni’s predicament has caught the attention of Malaysians, sparking concerns about consumer rights and the demand for swift action. Social media is abuzz with discussions, as netizens call for transparency and accountability from the well-established car manufacturer in promptly addressing customer grievances.