foodpanda reaffirms commitment to delivery partners with ‘panda hearts’ initiative

Leading food and grocery delivery platform foodpanda has launched ‘panda hearts’ in Malaysia, a programme aimed at uplifting and supporting its delivery partners.

This initiative focuses on five core areas: well-being, personal development, safety, community, and welfare perks.

With over a decade of experience in Asia, foodpanda has consistently worked closely with its delivery partners, engaging in regular dialogue to find ways to best support and enhance their delivery experience.

‘panda hearts’ consolidates both existing and new welfare and engagement initiatives, focusing on what delivery partners value most.

Focus on well-being and personal development

“Well-being” is a primary focus of ‘panda hearts’, which aims to safeguard delivery partners through full insurance coverage and the iTekad CIMB Islamic Rider Entrepreneur Programme.

This initiative ensures that delivery partners have the necessary support to maintain their health and financial security.

Another critical component is “Personal Development”, which provides delivery partners with opportunities for growth beyond their day-to-day tasks.

In collaboration with the Youth and Sports Ministry, foodpanda offers Technical and Vocational Education and Training (TVET) to support the aspirations of its delivery partners.

This initiative underscores foodpanda’s commitment to helping its partners achieve long-term career goals.

foodpanda: Emphasising safety and community

“Safety” is another cornerstone of the ‘panda hearts’ initiative. foodpanda encourages delivery partners to prioritise their safety on the road through various campaigns and collaborations.

These include the Stay Safe campaign in partnership with MIROS and PERKESO and the Kempen dan Advokasi Keselamatan Jalan Raya.

“Community” aims to build a reliable support system for delivery partners.

They can access in-app communication channels, physical rider hubs for onsite support, and resources that foster community and team spirit through events and Bamboo rewards.

“Our delivery partners are the backbone of our operations, ensuring that millions of Malaysians enjoy timely and reliable food and grocery deliveries.

Through ‘panda hearts’, we aim to provide our delivery partners with the resources and support they need to thrive in their roles.

We regularly engage with them to understand what matters most and continuously improve our initiatives to enhance their experience,” says Shubham Saran, Director of Operations at foodpanda Malaysia.

Under ‘panda hearts’, foodpanda will introduce new initiatives to further support its delivery partners in Malaysia.

One such initiative is Panda Rangers, where delivery partners will be trained to provide basic emergency medical assistance to those in need.

This initiative falls under the “Safety” focus, highlighting foodpanda’s commitment to prioritising the well-being of its partners on the road.

Additionally, under “Well-Being”, foodpanda is working closely with EPF (KWSP) to create a seamless system enabling delivery partners to contribute to their retirement fund.

This effort ensures that delivery partners can secure their financial future while continuing their work with foodpanda.

“At foodpanda Malaysia, we believe in recognising the hard work and commitment of our delivery partners. ‘panda hearts’ is a big step in the right direction to foster a more rewarding and supportive environment for all our delivery partners,” concludes Shubham.

foodpanda’s ‘panda hearts’ initiative exemplifies its dedication to enhancing the overall experience and well-being of its delivery partners.

By focusing on well-being, personal development, safety, and community, foodpanda aims to create a supportive and thriving environment for all its partners.