MyKad replacement on MyGOV: Fees, steps and 30-minute collection

MyKad replacement can now be done on the MyGOV Malaysia app, World of Buzz reported. The Ministry of Digital announced it on 20 October. It covers lost and damaged cards and chip upgrades.

Fees run from RM10 to RM110, the Government portal says. Some JPN offices hand over the new card within 30 minutes, while others take days.

Here are the steps, the fees by case and the offices that offer 30-minute collection.

MyKad replacement on the MyGOV app: the steps

First, log in to a verified MyGOV account through MyDigitalID, SoyaCincau reported. Open the services section and choose birth and identity management. Tap the identity card replacement button.

Next, accept the terms. Your name and MyKad number fill in by themselves. Enter an active mobile number and email address.

Then pick a state and a collection point, either a JPN branch or an Urban Transformation Centre (UTC). Pay online to finish.

The service covers lost cards, damaged cards, faulty chips and chip upgrades, SoyaCincau said. Changes to personal records still need a visit to JPN.

Applicants must be 18 or older, it said. Minors need a parent or guardian. JPN’s application page lists payment by FPX, debit card and credit card.

The system is open only on weekdays from 8am to 4.30pm, the JPN page says. It is closed on weekends and public holidays. Some posts claim round-the-clock access, but JPN’s page says otherwise.

Replacement fees: RM10 to RM110

The Government portal gives only the MyKad replacement range of RM10 to RM110. SoyaCincau, citing JPN’s gazetted rates, broke it down by case.

A standard replacement or chip upgrade costs RM10. A damaged card or faulty chip also costs RM10. SoyaCincau said that fee is waived if the card is replaced within 12 months of issue.

A first-time lost card costs RM110, it said. That is the RM10 card fee plus a RM100 statutory fine for negligence.

For a repeat loss, the app blocks the request. SoyaCincau said the holder must attend an interview at a JPN counter. It gave no fee for that case.

Meanwhile, the Home Minister said in July that the RM10 processing fee stays with the new-generation MyKad, SAYS reported. JPN has no plan for a nationwide mass replacement, it added.

Existing cards stay valid, according to the same report. You do not need to rush to replace a working card.

Where to collect a MyKad in 30 minutes

JPN’s page sets three collection times. Cards are ready after 30 minutes at the Putrajaya headquarters, state headquarters and all UTC branches.

At other branches in Peninsular Malaysia, collection takes five working days. In Sabah and Sarawak, it takes seven working days, the JPN page says.

SoyaCincau names the 30-minute sites differently. It lists Putrajaya, state headquarters and branches with on-site printing machines. The reports do not explain the gap on UTC branches.

In Selangor, JPN lists six offices for 30-minute printing, Siakap Keli reported. They are JPN Shah Alam, JPN UTC Selangor, JPN Petaling, JPN Klang, JPN Kuala Selangor and JPN Hulu Langat.

In September, JPN also named 40 branches with printing centres for same-day new-generation cards, Siakap Keli said. That list covers a different service, so check the app’s own list before you choose.

You must still collect the card in person with fingerprint checks, SoyaCincau said. A failed check cancels the application. The app’s receipt is not ID, so bring a temporary document, KPPK09, from a branch